The aim of this online course is that you gain some confidence with your writing and speaking skills in workplace context. Politeness and customer service is our main focus. We will also do listening and reading comprehension tasks.
At the end of this course, you can write an appropriate work-related email and a letter of complaint. You can respond to complaints politely.
It is possible to receive 1,5 credits from this course. In order to register the course credit, you must give your consent at the beginning of the course. The total workload of the course is 32 hours: 12 hours of live online teaching and 20 hours of independent work. Assessment is based on competency goals. Competence is assessed on a pass/fail scale.
The assessment is continuous. In order to pass, you need to participate actively in the online lessons, pair and group work and discussions. You need to hand in the written and oral assignments according to the instructions and deadlines and also participate in peer review.
The course begins on Tuesday 21st at 18:00 o' clock.
More information and registration at Ilmonet
- Kurssin pääopettaja: Saara Patoluoto